Thank you for choosing to shop with us! We are committed to providing efficient and reliable shipping services for a seamless shopping experience. Please take a moment to review our comprehensive shipping policy, which outlines shipping charges, delivery times, tracking information, and related details.

1. Shipping Charges

• Within City (Local Shipping):
  For orders within the city, we offer a flat rate shipping fee of PKR 250. This rate covers our standard shipping service, designed to get your order to you quickly and reliably.
• Out of City (Nationwide Shipping):
  For orders shipped outside of our primary city, we charge a flat rate of PKR 300. This rate ensures dependable service to various regions across the country.

2. Estimated Delivery Times

We strive to deliver your order as promptly as possible. Below are our estimated delivery times:

• Within City: Orders are generally delivered within 2-3 business days after processing. Delivery times may vary based on location and accessibility.
• Out of City: For orders outside the city, estimated delivery time is also 2-3 business days. Please note that delivery to remote or rural areas may require additional time.

Note: Delivery times are estimates and may vary due to circumstances beyond our control, such as holidays, weather conditions, or unforeseen delays by the courier service.

3. Order Processing Times

• All orders are processed within 1-2 business days. Orders received after 5:00 PM or on weekends/public holidays will be processed on the next business day. During peak seasons or promotional events, processing times may be slightly longer. You will receive a notification email as soon as your order has been dispatched.
• Once your order is processed, it will be handed over to our delivery partners, who will handle the final delivery to your address.

4. Order Tracking

• Upon dispatch, you will receive a confirmation email that includes a tracking number and a link to track your shipment’s status. You can use this tracking number to monitor the progress of your order from dispatch to delivery.
• For further assistance with tracking, please feel free to contact our customer support team, who will be happy to help.

5. Unforeseen Shipping Delays

• Although we aim to meet all stated delivery estimates, there may be instances where delays are unavoidable. These may include adverse weather conditions, strikes, peak holiday seasons, or other unforeseen circumstances affecting the shipping and logistics network.
• In the event of a delay, our customer support team will proactively reach out to provide an updated delivery timeline and assist with any questions you may have.

6. Undeliverable Packages

• Please ensure that the shipping address provided at checkout is accurate and complete. In cases where an order cannot be delivered due to an incomplete or incorrect address, our customer service team will contact you to resolve the issue.
• If a delivery attempt is unsuccessful, our courier partner may reattempt delivery or return the package to our facility. For undelivered packages, additional shipping charges may apply.

7. Contact Us

• If you have questions about our shipping policy, or require any assistance with your order, please do not hesitate to contact us. You can reach us at:

1. Email: chronostones13@gmail.com
2. Phone: +92 315-5758004

We value your business and are committed to providing a reliable shipping experience. Thank you for shopping with us, and we look forward to serving you!